Business Management Journal Program Studi Manajemen
Vol 6, No 1 (2010): Business Management Journal

ANALISIS TINGKAT KEPUASAN MAHASISWA ATAS KUALITAS PELAYANAN LAYANAN ADMINISTRASI MAHASISWA UNIVERSITAS BUNDA MULIA, JAKARTA

William Darius (Unknown)
Arko Pujadi (Unknown)

Article Info

Publish Date
25 Jul 2017

Abstract

The purpose of this research is to find out about the difference between expectation of University of Bunda Mulia students and the performance of Layanan Administrasi Mahasiswa performances.This research is descriptive research. The method of sampling is non probability sampling and the technique is purposive sampling. The sample consists of 100 respondent that obtained from Bunda Mulia University students in odd semester period 2009/2010. The result of this research shows that Bunda Mulia University students feel satisfy with Layanan Administrasi Mahasiswa service after compare Layanan Administrasi Mahasiswa performances with Bunda Mulia University student’s expectation. Keyword : Service quality, Satisfaction, Performances

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Journal Info
Business Management Journal Program Studi Manajemen
Website

Abbrev

business-management

Publisher

Universitas Bunda Mulia

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Industrial & Manufacturing Engineering Social Sciences

Description

Business Management Journal (BMJ) is a scientific journal managed by the Bunda Mulia University Management Study Program. BMJ is published twice a year. BMJ publishes scientific articles resulting from empirical research in the field of management science. BMJ accepts scientific papers written by ...