Jurnal Riset Inspirasi Manajemen dan Kewirausahaan
Vol 3, No 2 (2019): Jurnal Riset Inspirasi Manajemen dan Kewirausahaan

Analisis Kualitas Makanan dan Perceived Value terhadap Kepuasan Konsumen pada Industri Rumah Makan

Komala, Clara Candra (Unknown)
Norisanti, Nor (Unknown)
M. Ramdan, Asep (Unknown)



Article Info

Publish Date
01 Sep 2019

Abstract

The purpose of this study was to analysis the effect of food quality and perceived value on consumer satisfaction in the restaurant industry. The sample used in this research was 98 respondents and data collection methods using a questionnaire. The method used in this study is the use the type of probability sampling includes in the simple random sampling. The analysis technique using validity test, reliability test, multiple linear regression analysis, including test coefficient of determination, multiple correlation coefficient, and simultaneous test (F test).The results of the test coefficient of determination seen from value (Adjusted R2) of 0,473 can be interpreted that the effect of Food Quality and Perceived Value on consumer satisfaction is 4,73%. The remaining 52,7% is influenced by other factors not explained in this study. Based on the multiple correlation coefficient test seen from the R value of 0.696, it shows that there is a strong relationship between food quality and perceived value with customer satisfaction. Based on the F test the probability value sig. 0,000 <0,05, which means that together Food Quality (X1) and Perceived Value (X2) significantly influence customer satisfaction (Y).

Copyrights © 2019






Journal Info

Abbrev

JRIMK

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

Jurnal Riset Inspirasi Manajemen dan Kewirausahaan terbit 2 (dua) kali dalam setahun yakni bulan Maret dan bulan September. Jurnal ini diterbitkan oleh Sekolah Tinggi Ilmu Manajemen Indonesia (STIMI) Banjarmasin yang penerbitannya dimulai pada bulan Maret 2017. Tujuan penerbitan Jurnal Riset ...