Jurnal Administrative Reform
Vol 5, No 1 (2017): JURNAL ADMINISTRATIVE REFORM

ANALISIS PELAKSANAAN PENGADUAN MASYARAKAT DI KANTOR SAMSAT KOTA SAMARINDA

Bambang Irawan (Mulawarman Univeristy)

Article Info

Publish Date
13 Sep 2017

Abstract

This research aims to describe and analyze the mechanism of costumer complaining service in SAMSAT Samarinda as well as identify hindering factors of the mechanism. The results shows that complaining mechanism both direct and indirect in SAMSAT Samarinda was not implemented very optimal. The response process of the complains was also not optimal even when there is a clear SOP. SAMSAT Samarinda already have the infrastruture to collect the complains but not yet used advanced technology to support the costumer who have their complains.

Copyrights © 2017




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Journal Info
Jurnal Administrative Reform
Website

Abbrev

JAR

Publisher

Universitas Mulawarman

Subject

Decision Sciences, Operations Research & Management Education Social Sciences

Description

Lingkup dan fokus naskah Jurnal Administrative Reform mencakup bidang Administrasi Negara. Tujuan dari penerbitan Jurnal Administrative Reform adalah sebagai media publikasi ilmiah dalam rangka pengembangan khasanah ilmu pengetahuan di bidang Administrasi Negara. Jurnal Administrative Reform memuat ...