Jurnal Administrative Reform
Vol 5, No 2 (2017): JURNAL ADMINISTRATIVE REFORM

ANALISIS INDEKS KEPUASAN MASYARAKAT PADA PELAYANAN KANTOR IMIGRASI KELAS I SAMARINDA

Bambang Irawan (Mulawarman University Nusantara Strategic House)

Article Info

Publish Date
15 Jun 2017

Abstract

This paper aimed to descibe and analyze the degree of public satisfaction towards Samarinda First Class Imigration Office by using public satisfaction index. The method that employed in this paper is decriptive-quantitative where the data take form in numbers and analyzed with statistic-descriptive technique. Scoring system used in this paper was likert scale. The result of the study showed that average score was 3.08 in the interval of 2.51-3.25 so it was included in “good” cathegory. 

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Journal Info
Jurnal Administrative Reform
Website

Abbrev

JAR

Publisher

Universitas Mulawarman

Subject

Decision Sciences, Operations Research & Management Education Social Sciences

Description

Lingkup dan fokus naskah Jurnal Administrative Reform mencakup bidang Administrasi Negara. Tujuan dari penerbitan Jurnal Administrative Reform adalah sebagai media publikasi ilmiah dalam rangka pengembangan khasanah ilmu pengetahuan di bidang Administrasi Negara. Jurnal Administrative Reform memuat ...