PENGARUH KUALITAS PELAYANAN TERHADAP KEPUASAN DAN LOYALITAS PASIEN RUMAH SAKIT UMUM DAERAH (RSUD) DI KABUPATEN BOYOLALI PROVINSI JAWA TENGAH

-, Suwardi

Transformasi
Vol 14, No 23 (2012): Transformasi

Abstrak Quality of inpatient care government hospitals (RSUD) variable constructed tangible, reliability, responsiveness, assurance, empathy, and equity. The sixth variable effect on satisfaction. However, not all variable effect on loyalty. Empathy and equity has no effect on loyalty. The study also concluded that no significant satisfaction to loyalty   Keyword : Service Quality; Satisfaction; And Loyality.