Jurnal Gizi dan Pangan
Vol. 9 No. 1 (2014)

ANALISIS KINERJA PENYELENGGARAAN MAKANAN DAN TINGKAT KEPUASAN KONSUMEN RESTORAN KHAS PADANG DI BOGOR

Atikah, Nisa Sinti (Unknown)
Setiawan, Budi (Unknown)

Article Info

Publish Date
12 Aug 2014

Abstract

This research aimed to analyze food service performance and level of customer satisfaction in Etnic Padang restaurant in Bogor City. Case study design was applied in this study. Sampling method of purposive sampling was carried out and number of subjects used was 99 people. Based on Importance Performance Analysis, results showed that the most important attribute was cleanliness of dining room and the highest performance levels was safety and hygiene products. Based on Customer Satisfaction Index the satisfaction value gained was 79 (satisfied). Spearman’s correlation showed that there was relationship between income with quality of the product (p<0.05). 

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Journal Info
Jurnal Gizi dan Pangan
Website

Abbrev

jgizipangan

Publisher

Institut Pertanian Bogor

Subject

Health Professions

Description

Jurnal Gizi dan Pangan (Journal of Nutrition and Food) merupakan jurnal ilmiah yang memuat berbagai artikel hasil penelitian dan review (atas undangan) tentang gizi dan pangan, yang terkait dengan aspek biokimia, gizi klinik, gizi masyarakat, pangan fungsional, dan sosial ekonomi serta regulasi dan ...