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All Journal Jurnal Gizi dan Pangan
Nisa Sinti Atikah
Departemen Gizi Masyarakat, Fakultas Ekologi Manusia (FEMA), Institut Pertanian Bogor, Bogor 16680
Health Professions

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ANALISIS KINERJA PENYELENGGARAAN MAKANAN DAN TINGKAT KEPUASAN KONSUMEN RESTORAN KHAS PADANG DI BOGOR Atikah, Nisa Sinti; Setiawan, Budi
Jurnal Gizi dan Pangan Vol. 9 No. 1 (2014)
Publisher : The Food and Nutrition Society of Indonesia in collaboration with the Department of Community Nutrition, IPB University

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (268.501 KB) | DOI: 10.25182/jgp.2014.9.1.%p

Abstract

This research aimed to analyze food service performance and level of customer satisfaction in Etnic Padang restaurant in Bogor City. Case study design was applied in this study. Sampling method of purposive sampling was carried out and number of subjects used was 99 people. Based on Importance Performance Analysis, results showed that the most important attribute was cleanliness of dining room and the highest performance levels was safety and hygiene products. Based on Customer Satisfaction Index the satisfaction value gained was 79 (satisfied). Spearman’s correlation showed that there was relationship between income with quality of the product (p<0.05). 
Co-Authors Budi Setiawan