Jurnal Ekonomi Pembangunan
Vol 10, No 2 (2012): Jurnal Ekonomi Pembangunan

MODEL ANALISIS KINERJA KARYAWAN DAN PENGARUHNYA TERHADAP KEPUASAN NASABAH PADA BNI SYARIAH CABANG MALANG

Widyananda, Frisca (Unknown)



Article Info

Publish Date
01 Dec 2012

Abstract

 The research for this thesis investigated by Frisca Widyananda done at PT. BNI Syariah Branch Malang with the title "Model Employee Performance Analysis and its Impact on Customer Satisfaction BNI Syariah Branch Malang" with the kind of research is descriptive qualitative and quantitative descriptive the author outlines back what was seen and heard at the time the research took place and score points obtained in the questionnaire that could eventually be used to solve problems and draw conclusions. The result showed that the number of employees and customers who fill out the study through questionnaires that have been distributed by the authors state that the employee's performance is given to customers at PT. BNI Syariah Branch Malang is good which includes performance, communication, coordination and motivation to work is good enough for our customers.

Copyrights © 2012






Journal Info

Abbrev

jep

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal ekonomi pembangunan published by Pusat Pengkajian Ekonomi dan Kebijakan Publik (PPEKP), Faculty of Economics and Business, University of Muhammadiyah Malang. This journal is used as a source of information about scientific works in the field of development economics for every academician, ...