ANALISIS PENGARUH PELAYANAN TERHADAP KINERJA PENGURUS KOPERASI TANI MERTANADI DI DESA PLAGA KECAMATAN PETANG KABUPATEN BADUNG

Ni Wayan Putu Artini (Program Studi Agribisnis, Fakultas Pertanian Universitas Udayana)
I Nyoman Gede Ustriyana (Program Studi Agribisnis, Fakultas Pertanian Universitas Udayana)

SOCA: Jurnal Sosial Ekonomi Pertanian
Vol.13, No.1, 2019

The purpose of this study is to analyze the relationship between service quality on the performance of cooperative administrators. The study was carried out at Koperasi Tani Mertanadi, Plaga Village, Petang Badung Subdistrict, with 60 respondents of simple cooperative members selected randomly. Analysis method using SEM-PLS. The results showed that there was a positive relationship between service and the performance of the cooperative management. The most influential indicator on service is the willingness of employees to understand the needs of members, while for performance variables, the indicator is the ability of supervisors to report the results of the Annual Member Meeting (RAT).