E-Jurnal Manajemen Universitas Udayana
Vol 7 No 10 (2018)

PENGARUH BAURAN PEMASARAN TERHADAP KEPUASAN PELANGGAN UNTUK MENINGKATKAN NIAT PEMBELIAN ULANG (Studi Pada Oli Sepada Motor Merek Eni di Kota Denpasar)

Andy Tejantara (Unknown)
Tjok Gde Raka Sukawati (Unknown)



Article Info

Publish Date
03 Oct 2018

Abstract

This study aims to determine the effect of marketing mix to customer satisfaction to improve repurchase intention. The study was conducted in Denpasar City with the number of samples taken as many as 120 people. The method used is non probability sampling. Data were collected by survey method which distributed questioner to respondent. Data analysis technique used is PLS (Partial Least Square). Based on the analysis results found that (marketing mix) product quality, price perception, distribution channel and promotion appeal positively and significantly influence to customer satisfaction. This shows that the better the quality of the product, the perception of the price, the distribution channels and the attractiveness of the promotion will create customer satisfaction. Customers who are satisfied with a product will create repurchase intentions. Companies can create repurchase intentions for their products through increased customer satisfaction. Keywords: marketing mix, customer satisfaction, repurchase intention

Copyrights © 2018






Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...