E-Jurnal Manajemen Universitas Udayana
Vol 5 No 5 (2016)

PERAN KEPUASAN PELANGGAN MEMEDIASI HARGA DAN LOYALITAS PELANGGAN

Hesti Wulandari (Fakultas Ekonomi dan Bisnis Universitas Udayana)
I Ketut Rahyuda (Fakultas Ekonomi dan Bisnis Universitas Udayana)



Article Info

Publish Date
05 May 2016

Abstract

The purpose of this study was to determine the mediating role of customer satisfaction in explaining the effect of price on customer loyalty Blue Band.Penelitian brand margarine products was conducted in Denpasar, because people who consume margarine in Denpasar is very easy to find because margarine is very easy to obtain in various mini market , super market and store baking ingredients. The number of samples taken are as many as 100 respondents, using the technique of non-probability sampling with purposive sampling method. Data collected through questionnaires. The data analysis technique used in this study is the technique of path analysis (path analysis) which is an extension of the multiple linear regression analysis that is useful to assess causal relationships between variables are then issued in the form of SPSS software for windows.Hasil this study shows that the effect on customer satisfaction mediate significant positive relationship between the price effect of customer loyalty products Blue Band margarine brand in Denpasar.

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Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...