E-Jurnal Manajemen Universitas Udayana
Vol 5 No 4 (2016)

PENGARUH PROGRAM CORPORATE SOCIAL RESPONSIBILITY DAN INOVASI PRODUK TERHADAP BRAND LOYALTY STARBUCKS COFFEE DI DENPASAR

Almez Krisopras (Fakultas Ekonomi dan Bisnis, Universitas Udayana)
I Gusti Ayu Ketut Giantari (Fakultas Ekonomi dan Bisnis, Universitas Udayana)



Article Info

Publish Date
10 Apr 2016

Abstract

The marketing strategy has an important role in the survival of the company to improve customer loyalty, because marketing is the spearhead of a company. The purpose of this study was to examine and explain the effect of product innovation and Corporate Social Responsibility program product for Brand Loyalty Starbucks Coffee to customers residing in the city of Denpasar. This research was conducted at Starbucks Coffee in Denpasar, a sample of 100 respondents were taken by purposive sampling method. Collecting data by questionnaires by using a 5-point Likert scale, measuring 13 indicators. The analysis technique used is multiple linear regression analysis. These results indicate that the variable product innovation and corporate social responsibility and significant positive effect on brand loyalty in Starbucks Coffee Denpasar. These results indicate if the product innovation and corporate social responsibility of the company increases, will improve also the acceptance of Starbucks Coffee brand loyalty in Denpasar.

Copyrights © 2016






Journal Info

Abbrev

Manajemen

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

E-Jurnal Manajemen (ISSN 2302-8912) aims to serve as a medium of information and exchange of scientific articles between teaching staff, alumni, students, practitioners and observers of science in accounting and business. E-Jurnal Manajemen editor receives scientific articles business strategy and ...