Jurnal Ilmu Administrasi Bisnis
Vol 6, No 4 (2017)

The Influence of Corporate Social Responsibility and Corporate Image against a Loyalty customers (Case study on fast-food restaurant McDonald's Indonesia Semarang)

Lutfi Inayah Astuti (Unknown)
Rodhiyah Rodhiyah (Unknown)



Article Info

Publish Date
11 Aug 2017

Abstract

the activities of Corporate Social Responsibility has become a liability for the company. In addition to these activities can enhance citra peruahaan and customer loyalty. The last time the development in some of the fast-food restaurant in Indonesia is growing increasingly rapidly, such as in Semarang city McDonalds already held a variety of Corporate Social Responsibility activities. However, there are still customers do not know the activities of Corporate Social Responsibility and corporate image that exists so that the causes of low customer loyalty. This research type is explanatory research with engineering data collection questionnaire with accidental sampling method. Because the number of populations unknown then according to Emory and Cooper (1997) sampled in this study amounts to 100 respondents who is a customer of McDonalds in the city of Semarang. With a test with test validity, reliability, cross-tabulations, coefficient of correlation, simple regression analysis, the determination coefficient, test of significance (t-test), and test results of f. this research concluded that Corporate Social Responsibility a positive and significant effect against the corporate image, Corporate Social Responsibility and positive effect significantly to customer loyalty. Influential positive corporate image against customer loyalty, as well as Corporate Social Responsibility and corporate image effect positive customer loyalty

Copyrights © 2017






Journal Info

Abbrev

jiab

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ilmu Administrasi Bisnis diterbitkan oleh Jurusan Ilmu Administrasi Bisnis Fakultas Ilmu Sosial dan Ilmu Politik, Universitas ...