Pengembangan Sistem Survei Pelanggan berbasis Website (Studi Kasus: Departemen Pemasaran Urea PT. Pupuk Kalimantan Timur)

Akhmad Rizqi Azhari (Fakultas Ilmu Komputer, Universitas Brawijaya)
Adam Hendra Brata (Fakultas Ilmu Komputer, Universitas Brawijaya)
Komang Candra Brata (Fakultas Ilmu Komputer, Universitas Brawijaya)

Jurnal Pengembangan Teknologi Informasi dan Ilmu Komputer
Vol 3 No 9 (2019): September 2019

PT. Pupuk Kalimantan Timur (Pupuk Kaltim) is the subsidiary of PT. Pupuk Indonesia (Persero) that produces urea, ammonia, and NPK. Urea marketing department executes marketing activity and selling administation activity along with customer service activity with customer survey to quantify customer satisfaction, customer dissatisfaction, and customer loyalty for product. The obstacles that happened is taking that long time and need extra personal to send and receive some questionnaire at the both sides. That's why the website that gives many information and gets some index results is needed. The methodology that used for system development is using waterfall model. Then it implements with Codeigniter framework. It tested by unit testing and validation testing, so that both of that testing result overall valid. Then it tested by compatibility testing, system can implemented for some browsers and mobile devices and get some problems for website.