Ekonomi Bisnis
Vol 14, No 2 (2009)

PRESIDENT SUSILO BAMBANG YUDHOYONO ADMINISTRATION GOVERNMENT PERFORMANCE MEASUREMENT IN 2004-2009 PERIOD USING A BALANCE SCORECARD APPROACH

Mohammad Abdul Mukhyi (Gunadarma University)



Article Info

Publish Date
21 Dec 2009

Abstract

Balance Scorecard is a management performance analysis technique designed to translate an organization's mission statement and overall business strategy into specific, quantifiable goals and to monitor the organization's performance in terms of achieving these goals developed by Kaplan and Norton. Balance scorecard was originally created to overcome the problem associated with management performance measurement system which focuses limitedly on financial aspects. It is a comprehensive approach that analyzes an organization's overall performance in four ways: financial analysis, customer analysis, internal analysis, and learning and growth analysis. In addition, it is designed to translate an organization's mission statement and overall business strategy into specific, quantifiable goals and to monitor the organization's performance in terms of achieving these goals.Balanced Scorecard development experience in the implementation, not only used to measure the performance of the company but will also be applied to measure the performance of government. Research purposes to measure management performance of the SBYJK administration from both financial and non financial perspectives. It was concluded that from the financial perspective, the administration has achieved satisfactory results; from customer (stakeholder), internal business, and learning and growth perspectives the administration has also achieved results which were satisfactory.This means that performance of the overall SBY-JK administrations was satisfactory.Keywords: balance scorecard, financial performance; customer (stakeholder); internal business process; learning and growth processes.

Copyrights © 2009






Journal Info

Abbrev

ekbis

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Ekonomi Bisnis is a journal through a peer-review process. Jurnal Ilmiah Ekonomi Bisnis is intended for academics and researchers to publish their articles which is an original text that has not been published in another journal. The focus and scope are in the fields of management, ...