iBuss Management
Vol 7, No 3 (2019): iBuss Management

The Effect of Sales Promotion, Brand Image, and Online Customer Experience toward Repurchase Intention Mediated by Customer satisfaction

Steven Yong Hannes (Unknown)



Article Info

Publish Date
10 Jan 2020

Abstract

This study is conducted to reveal the factors that are impacting Indonesian in repurchasing product and using service in Shopee Indonesia. It aims to know Sales Promotion, Brand Image, and Online Customer Experience are collectively and individual impacts repurchase intention in Indonesia.The data were gathered through simple random sampling with questionnaire. Then, the data were processed using Multiple Linear Regression Analysis. It is found that all factors collectively have a direct impact on repurchase intention. The result, Sales Promotion, Brand Image, and Online Customer Experience have significant impact on repurchase intention and customer satisfaction mediates the relationship between Sales Promotion, Brand Image, Online Customer Experience, and Repurchase Intention  Keyword:Repurchase Intention, Sales Promotion, Brand Image, Online Customer Experience, and Customer Satisfaction

Copyrights © 2019






Journal Info

Abbrev

ibm

Publisher

Subject

Decision Sciences, Operations Research & Management

Description

iBuss Management is a student journal of International Business Management program of Petra Christian ...