Linking supervisor incivility with job embeddedness and cynicism: The mediating role of employee self-efficacy

Uju Violet Alola (Uju Violet Alola Faculty of Economics, Administrative and Social Sciences, Department of Tourism Guidance, Istanbul Gelisim University, Istanbul Turkey E-mail- [e-mail] School of Economics and Management, South Ural State University, Le)
Simplice A Asongu (African Governance and Development Institute, P.O Box 8413, Yaoundé, Cameroon.)
Andrew Adewale Alola (Department of Financial Technologies, South Ural State University, Lenin prospect 76, Chelyabinsk, 454080, Russian Federation)

Gadjah Mada International Journal of Business
Vol 21, No 3 (2019): September-December

Applying the conservation of resource resources theory and the self-efficacy theory, this study investigates the relationship between supervisor incivility, self-efficacy, cynicism and the job embeddedness of employees in the hotel industry. The role of self-efficacy, as an important variable that mediates the relationship between the predictor and the criterion variable, is significantly evaluated. A non-probability sampling technique was used to collect 245 questionnaires from frontline employees of five and four-star hotels in Nigeria. The findings reveal that supervisor incivility has a negative effect on self-efficacy and a positive effect on cynicism, and that self-efficacy negatively affects cynicism. There was no significant relationship with job embeddedness in the study.  Importantly, the investigation establishes that self-efficacy is a mediating variable between supervisor incivility and cynicism. The study noted the importance of adopting a policy that introduces periodic seminars and professional training for both employees and supervisors, as a means for curbing incivility and cynicism. The study concludes with theoretical and practical implications, leaving room for further investigation