Journal of Engineering and Management in Industrial System
Vol 7, No 2 (2019)

USER EXPERIENCE EVALUATION ON USE OF COSMETIC BUSINESS TO CONSUMER (B2C) E-COMMERCE SITES

Maya Arlini Puspasari (Universitas Indonesia)
Tiara Sari (Universitas Indonesia)
Fariz Setyana Pratama (Universitas Indonesia)
Muhammad Farhan Fadillah (Universitas Indonesia)



Article Info

Publish Date
02 Dec 2019

Abstract

The development of technology in connectivity makes significant increase of online transactions. The online transaction in cosmetics takes the third place of all online transactions in Indonesia. Many business people dealing in cosmetics to switch to online business, known as electronic commerce (e-commerce). There are 3 types of e-commerce: Business to Consumer (B2C), Business to Business (B2B), and Consumer to Consumer (C2C). E-commerce site B2C type is the biggest e-commerce transaction. The tough competition in Indonesia has made the B2C sites suffer loss in the competition to the C2C sites. Use of a site is closely related to user experience. This research aims to evaluate the user experiences of two B2C sites, i.e. SE and SO as well as the C2C site SH. This research was done by giving scenario Taska in line with the available features. Based on the research, SH was superior compared to SE and SO.

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Journal Info

Abbrev

jemis

Publisher

Subject

Industrial & Manufacturing Engineering

Description

Journal of Engineering and Management in Industrial System is a peer reviewed journal. The journal publishes original papers at the forefront of industrial and system engineering research, covering theoretical modeling, inventory, logistics, optimizations methods, artificial intelligence, bioscience ...