Overview of Public Services at the One-Stop Investment and Integrated Service Office of South Sulawesi

Aris Baharuddin (Universitas Negeri Makassar)

Jurnal Ad'ministrare: Jurnal Pemikiran Ilmiah dan Pendidikan Administrasi Perkantoran
Vol. 6. No. 2, July-December 2019

Basically, humans need service, the concept of this service will always be in the life of every human being. This study aims to determine tangibles, reliability, responsiveness, assurance, and empathy in public services at DPMPTSP South Sulawesi. This study uses a qualitative approach to the type of descriptive analysis research with data collection techniques namely observation, in-depth interviews, and documentation. Data analysis techniques used are data reduction, data presentation, and drawing conclusions. The results showed that the implementation of public services carried out at DPMPTSP South Sulawesi held well, as evidenced by the application of the green zone from Ombudsman