TAZKIR: Jurnal Penelitian Ilmu-ilmu Sosial dan Keislaman
Vol 5, No 2 (2019): 11 Articles, Pages 175-334

Determinan Loyalitas Konsumen

Sintia Ayu Syafriani (Universitas Islam Negeri Sumatera Utara Medan)



Article Info

Publish Date
02 Dec 2019

Abstract

Hospitality is an inseparable part of the tourism sector that can improve the economy of the country in general and in particular regions. Demand for hotels that are comfortable in North Sumatra based on statistical data released by North Sumatra BPS continues to increase. Thus, it raises the level of hotel competition to increase consumer loyalty. Madani Hotel Medan's management is no exception to always improve in order to be able to compete with other hotels. That is why researchers are interested in knowing consumer loyalty at Madani Hotel Medan. The sample is 100 consumers. The results showed that service quality, price and customer satisfaction have a partial and simultaneous influence on consumer loyalty

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Journal Info

Abbrev

TZ

Publisher

Subject

Education Social Sciences

Description

TAZKIR: Jurnal Penelitian ilmu-ilmu sosial dan keislaman published in 2015 with P-ISSN: 2442-7004, and E-ISSN: 2460-609X is A peer-reviewed journal that is published by the LPPM IAIN Padangsidimpuan, North Sumatera, Indonesia. The journal an effort to provide forums for academicians and researchers ...