International Journal of Supply Chain Management
Vol 8, No 4 (2019): International Journal of Supply Chain Management (IJSCM)

THE INFLUENCE OF AIRPORT TERMINAL WAYFINDING MODEL ON TRAVELLERS’ BEHAVIOUR AT KUALA LUMPUR INTERNATIONAL AIRPORT (KLIA) TERMINAL, MALAYSIA

Nur Khairiel Anuar, Nur Khairiel (Unknown)



Article Info

Publish Date
24 Aug 2019

Abstract

The purpose of this research is to assess the travellerâ??s wayfinding behaviour of airport terminal access design. Airport wayfinding is defined as a process in which a traveller makes a decision to navigate using information support systems in order to arrive to destination successfully. Quantitative data is acquired to give meaningful results justifying the research outcomes and allow non-biased interpretation of the research results. It represents the process within the development of the methodology and the concept of airport terminal access design and human wayfinding behaviour. The questionnaire is used to increase the reliability and validity of the research. Respondents who volunteered for the study are chosen among the travellers in airport terminal. The Mean, Standard Deviation (SD) and Two-Way ANOVA test were used to analyse the results and discussed with reference to the general needs as standard design of airport terminal access and take into account the preference of travellersâ?? general experience. The paper will conclude by suggesting guidelines for airport terminal wayfinding design that will seek to optimise the relative aspirations of all parties concerned. Although many studies have been conducted on wayfinding in general, a detailed evaluation on airport terminal wayfinding design and human wayfinding behaviour in respect of travellers were still unexplored domains.

Copyrights © 2019






Journal Info

Abbrev

IJSCM

Publisher

Subject

Decision Sciences, Operations Research & Management Engineering Environmental Science Industrial & Manufacturing Engineering Transportation

Description

International Journal of Supply Chain Management (IJSCM) is a peer-reviewed indexed journal, ISSN: 2050-7399 (Online), 2051-3771 (Print), that publishes original, high quality, supply chain management empirical research that will have a significant impact on SCM theory and practice. Manuscripts ...