IJIEEB : International Journal of Integrated Education, Engineering and Business
Vol 2 No 2 (2019): September 2019

The Influence of Service Quality, Trust and Customer Value on Customer Satisfaction at Gerai Indosat Ooredoo WTC Surabaya

Eko Wahyu Nugroho (Departement of Manajemen, Faculty of Economics and Business, Narotama University)
Elok Damayanti (Departement of Manajemen, Faculty of Economics and Business, Narotama University)

Article Info

Publish Date
14 Sep 2019

Abstract

The purpose of this research is to find out The Influence of Service Quality, Trust and Customer Value on Customers Satisfaction at Gerai Indosat Ooredoo WTC Surabaya in simultaneously and partially. This Research used quantitative method with 70 respondents of population and samples were collected by giving questionnaires to the customers who have bought Samsung’s Bundling Product from Gerai Indosat Ooredoo WTC Surabaya. The data was analyzed used multiple linear regression technique and classic assumption test. The results showed that the hypotheses have effects to Customers’s Satisfaction simultaneously and partially.

Copyrights © 2019




Citation Download
RIS
EndNote, Reference Manager, ProCite
BibTex
Latex, Jabref
Full PDF
432.719 KB
Original Source
Download Original
Google Scholar
Check in Google Scholar
Journal Info
IJIEEB : International Journal of Integrated Education, Engineering and Business
Website

Abbrev

ijieeb

Publisher

Universitas Narotama Surabaya

Subject

Automotive Engineering Civil Engineering, Building, Construction & Architecture Education Engineering Social Sciences

Description

IJIEBE : International Journal of Integrated Engineering, Businnes and Education is a international scholarly journal which publishes original research findings in power generation, transmission and conversion, electrical machinery, control theory and industrial controls, robotics, electrical ...