Jurnal Kajian Manajemen Bisnis
Vol 8, No 1 (2019): Jurnal Kajian Manajemen Bisnis

Pengaruh asssurance, tangible dan reliablity untuk meningkatkan kepuasan pasien pada puskesmas Lapai

Utami, Hayu Yolanda (Unknown)
Natassia, Rizky (Unknown)

Article Info

Publish Date
01 Mar 2019

Abstract

The purpose of this study was to see influence the effect of Assurance, tangible and reliability of patient satisfaction at the Lapai Public health. This type of research is associative, this research using multiple regression analysis. The population in this study were all patients who used services at the Lapai Public Health. The sample in this study amounted to 30 people who were taken using accidental sampling technique. The results showed that all assurance, tangible and reliability had a positive and significant effect on patient satisfaction at the Lapai Public health. Keywords: Assurance; tangible;  reliability; satisfaction

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Journal Info
Jurnal Kajian Manajemen Bisnis
Website

Abbrev

jkmb

Publisher

Universitas Negeri Padang

Subject

Humanities Economics, Econometrics & Finance Social Sciences

Description

Jurnal Kajian Manajemen Bisnis (JKMB) merupakan jurnal ilmiah yang diterbitkan oleh Program Studi Manajemen Fakultas Ekonomi Universitas Negeri Padang yang menjadi media untuk mempublikasikan artikel hasil penelitian dalam bidang manajemen, bisnis dan kewirausahaan yang terbit dua kali setahun. ...