EL SIMULASI SISTEM PELAYANAN RESTORAN YURAKU KOMPLEK D’BEST KELAPA GADING

Sukwadi, Ronald ( Universitas Katolik Atma Jaya)

Industrial and Systems Engineering Assessment Journal (INASEA)
Vol 8, No 2 (2007): INASEA Vol. 08 No.2

Yuraku Restaurant in Kelapa Gading area which opens only from 6 p.m to 10 p.m., is very famous for its good taste. Yuraku is also well known for its service system in which the server it self will serve the food for the customer, so that they don’t have to serve their own food.The research aims to develop a simulation model from the real system currently employed at Yuraku Restaurant. The research consisted of four main steps namely description model, conceptual development model, input data analysis, and simulation modeling. During input data analysis, homogenity test using Kruskal Wallis test and distribution fitting were conducted. Output of ARENA simulation allowed a deeper understanding of the real condition of Yuraku’s system. It is shown that the system performance of Yuraku restaurant is good enough, though some improvements are needed in the long term.