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All Journal Jurnal Ergonomi Indonesia (The Indonesian Journal of Ergonomic) TEKNIK J@TI (TEKNIK INDUSTRI) Jurnal Rekayasa Sistem Industri Industrial and Systems Engineering Assessment Journal (INASEA) Jurnal Teknologi Teknik dan Ilmu Komputer JISI UMJ (Jurnal Integrasi Sistem Industri UMJ) Jurnal Teknologi Informasi dan Ilmu Komputer Jurnal Transformatika Proceeding SENDI_U Media Teknika Jurnal Sistem dan Manajemen Industri Jurnal Ilmiah Universitas Batanghari Jambi Resona : Jurnal Ilmiah Pengabdian Masyarakat Kinetik: Game Technology, Information System, Computer Network, Computing, Electronics, and Control Science and Physics Education Journal (SPEJ) JURNAL REKAYASA SISTEM INDUSTRI Jurnal Muara Sains, Teknologi, Kedokteran dan Ilmu Kesehatan Jurnal Optimalisasi Jurnal Tekno SABDAMAS Jurnal Pembelajaran Pemberdayaan Masyarakat (JP2M) Jurnal Media Teknik dan Sistem Industri Journal of Industrial Engineering and Operation Management (JIEOM) Industrika : Jurnal Ilmiah Teknik Industri International Journal of Robotics and Control Systems International Journal of Multidisciplinary Research and Literature (IJOMRAL) Jurnal Teknologi dan Manajemen Industri Terapan Jurnal Pendidikan Indonesia (Japendi) Hexagon Jurnal Pengabdian Masyarakat Charitas International Journal of Application on Economics and Business Jurnal REP (Riset Ekonomi Pembangunan) Metris: Jurnal Sains dan Teknologi LATAR, Jurnal Arsitektur International Journal of Sustainable Building, Infrastructure and Environment Integrasi: Jurnal Ilmiah Teknik Industri
Ronald Sukwadi
Program Studi Teknik Industri Universitas Katolik Indonesia Atma Jaya
Agriculture, Biological Sciences & Forestry Arts Humanities Chemical Engineering, Chemistry & Bioengineering Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Electrical & Electronics Engineering Energy Engineering Environmental Science Industrial & Manufacturing Engineering Languange, Linguistic, Communication & Media Law, Crime, Criminology & Criminal Justice Library & Information Science Materials Science & Nanotechnology Mathematics Mechanical Engineering Physics Public Health Social Sciences Transportation Other

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Faktor-Faktor yang Mempengaruhi Kinerja dan Turn Over Intention Karyawan Usaha Kecil Menengah Sukwadi, Ronald; Meiliana, Milkha
Jurnal Rekayasa Sistem Industri Vol 3, No 1 (2014)
Publisher : Jurnal Rekayasa Sistem Industri

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Abstract

Usaha kecil menengah (UKM) memiliki peran penting bagi perekonomian di Indonesia karenadapat menggerakkan ekonomi yang berbasis kerakyatan. Agar dapat bertahan dalam persainganglobal saat ini, setiap UKM diharapkan dapat selalu meningkatkan kinerja karyawannya. Usahaini dapat dilakukan melalui adanya pelatihan, peningkatan komitmen karyawan, serta pemenuhankepuasan kerja karyawan. Selain kinerja karyawan, hal penting lainnya adalah tingkat turn overintention karyawan, di mana hal ini dapat merugikan UKM bila tingkat turn over intention tersebuttinggi. Penelitian ini bertujuan untuk mengidentifikasi dan menganalisis faktor-faktor yangberpengaruh terhadap kinerja dan turn over intention karyawan UKM serta memberikan usulanperbaikannya. Sehingga UKM dapat meningkatkan kinerja karyawan dan menurunkan tingkatturn over intention karyawannya. Metode yang digunakan dalam penelitian ini adalah Partial LeastSquare (PLS). Penelitian ini dilakukan pada UKM Sungkai Indah Jakarta Timur
ANALISIS PENGARUH IMPLEMENTASI GUGUS KENDALI MUTU TERHADAP KINERJA DAN KEPUASAN KERJA KARYAWAN MENGGUNAKAN MODEL PERSAMAAN STRUKTURAL Sukwadi, Ronald
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 13, No 2 (2012): INASEA Vol. 13 No. 2
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Abstract

Product quality is one issue in business survival. One of quality strategies using group oriented is known as Quality Control Circle (QCC). The aim of this research is to analyze the effect of the implementation of QCC to the employee’s work performance and satisfaction at PT PDP. The objects observed in this research were employees of PT PDP. The samples studied were 112 employees who are currently undergoing QCC at Production Engineering, Production, Warehouse and Quality Control sections. The method used for data collection in this study is random sampling. The collected data is then further analyzed using Structural Equation Modeling software AMOS 7.0. This research showes that QCC has direct effect on the employee’s work performance and satisfaction, and employee’s satisfaction also has direct influence on the employee’s work performance.
USULAN PERANCANGAN SISTEM KOMPENSASI DENGAN MENGGUNAKAN POINT RATING SYSTEM (Studi Kasus: PT Pabrik Kaos Aseli) Sukwadi, Ronald; Gerald, Franky
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 11, No 1 (2010): INASEA Vol. 11 No. 1
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Compensation is an important factor affecting how and why people choose to work at a organization. PT. Pabrik Kaos Aseli must be reasonably competitive and fair compensation system to attract and retain competent employees. The point rating system is the most widely used among job evaluation methods. It breaks down jobs into various compensable factors and places weights, or points, on it. Compensable factors identify a relative job value commonly present through-out a group of jobs. The factors are derived from the job analysis. Education, job complexity, responsibility, effort, and working environment are identified as compensable factors and weighted heavily. To reduce subjectivity, a group of people familiar with the jobs makes such determination. Once points have identified for all factors, the total points for a job are computed. After that, all jobs are grouped together into pay grades. The highest relative job value is Manufacturing Manager (7341.6) and the lowest one is Diesel & Workshop Operator (3622.2). To determine the pay structure, the interpolation method 1:3 is used with total cost increasing 7.55 %.
PERBAIKAN DAYA SAING PERUSAHAAN MELALUI SISTEM PENGUKURAN KINERJA TERINTEGRASI: STUDI EMPIRIS PADA PERUSAHAAN MANUFAKTUR Sukwadi, Ronald
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 12, No 2 (2011): INASEA Vol. 12 No. 2
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Abstract

Organizational performance has always exerted considerable influence on the strategy formulation of a company. Consequently, the ways and means of accurately measuring this performance is perceived as being an increasingly important field of study for both organizations and academics alike. In order to provide an overall view of company performance, researchers have tried to combine more than one aspect of performance through the integrated performance measurement system (IPMS). In this paper, the design and analysis of this measurement system is demonstrated through an empirical study example at a metal company. The paper starts off with choosing business level in the area of performance measurement. It then goes on to specify a set of requirements of both internal and external stakeholders which performance systems should address. The requirements which are developed based on the IPMS, can be used to identify and specify key performance indicators (KPIs) of each stakeholder. Finally, the actual score of each performance measurement can be determined, and areas for future improvement are suggested.
EL SIMULASI SISTEM PELAYANAN RESTORAN YURAKU KOMPLEK D’BEST KELAPA GADING Sukwadi, Ronald
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 8, No 2 (2007): INASEA Vol. 08 No.2
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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Abstract

Yuraku Restaurant in Kelapa Gading area which opens only from 6 p.m to 10 p.m., is very famous for its good taste. Yuraku is also well known for its service system in which the server it self will serve the food for the customer, so that they don’t have to serve their own food.The research aims to develop a simulation model from the real system currently employed at Yuraku Restaurant. The research consisted of four main steps namely description model, conceptual development model, input data analysis, and simulation modeling. During input data analysis, homogenity test using Kruskal Wallis test and distribution fitting were conducted. Output of ARENA simulation allowed a deeper understanding of the real condition of Yuraku’s system. It is shown that the system performance of Yuraku restaurant is good enough, though some improvements are needed in the long term.
MODEL INTEGRASI PENCIPTAAN NILAI BERDASARKAN MODEL REFINED KANO DAN BLUE OCEAN STRATEGY Sukwadi, Ronald; Yang, Ching Chow
Industrial and Systems Engineering Assessment Journal (INASEA) Vol 10, No 2 (2009): INASEA Vol. 10 No. 2
Publisher : Industrial and Systems Engineering Assessment Journal (INASEA)

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It is not sufficient for a firm only to satisfy its customers. To be really successful, a firm must create value for its customers and also derive value from its customers-that is a ‘win-win’ strategy. In this study, the category of customer value will be redefined by suggesting a new category of ‘creative value’, then discusses how this category of ‘creative value’ relates to other forms of ‘value’. Then, the concepts inherent in the refined Kano model and associated with the Blue Ocean Strategy are explored. Using these concepts, an integrated model of ‘value creation’ are built and will be explained how this model can be used to determine appropriate improvement actions to enhance customer value, and also enhance customer retention, customer acquisition, and customer margin, all of which make significant contributions to company profits. A case study is presented to illustrate the application of the model in practice.
Penentuan Prioritas Perbaikan Kualitas Layanan TransJakarta dengan Menggunakan Metode IPA-PGCV Sukwadi, Ronald; Jufina, ~
Jurnal Rekayasa Sistem Industri Vol 4, No 2 (2015): Jurnal Rekayasa Sistem Industri
Publisher : Jurnal Rekayasa Sistem Industri

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Abstract

TransJakarta was a Bus Rapid Transit (BRT) system in Jakarta. It was designed to provide Jakartacitizens with a fast public transportation system to help reduce rush hour traffic. After operating more thanone decade, many suggestions and critics were given related to service quality. IPA and PGCV methods wereapplied to determine which service attributes should be improved and their priorities. In this research, eightservice attributes were identified as critical attributes (on first quadrant of IPA diagram). The higher value ofPGCV index indicated the priority level of attributes. Based on its priority level, the order were 1) easinessof giving suggestions, 2) ticket queue, 3) easiness of complaints, 4) the facilities for passengers with specialneeds, 5) employees appearance, 6) transportation cost, 7) accessibility, and 8) the number of bus.
Analisis dan Evaluasi Jabatan pada Perusahaan Tekstil Sukwadi, Ronald; Oktevany, Livia
Jurnal Rekayasa Sistem Industri Vol 5, No 1 (2016): Jurnal Rekayasa Sistem Industri
Publisher : Jurnal Rekayasa Sistem Industri

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Abstract

This research presents job analysis and evaluation in order to design salary structure of a textile company. Preliminary interview, questionnaire, observation and focus group discussions were applied for job analysis. In addition, a point factor system and analytical hierarchy process methods were used for doing job evaluation. Job description and job specification and basic salary of each job were produced in this study. 
Ekspektasi Penumpang Terhadap Kualitas Layanan Bandara Internasional Soekarno-Hatta Sukwadi, Ronald; Chandra, Philip
Teknik dan Ilmu Komputer Vol. 4 No. 13 Januari - Maret 2015
Publisher : Teknik dan Ilmu Komputer

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Abstrak Penelitian ini bertujuan untuk membandingkan perbedaan harapan penumpang berdasarkan kewarganegaraan, destinasi, tujuan perjalanan, dan terminal keberangkatan/kedatangan. Dimensi kualitas layanan yang dikembangkan oleh Parasuraman (1985) digunakan untuk menilai harapan penumpang. Data primer diperoleh dari 409 penumpang di bandara internasional Soekarno-Hatta dan melalui survei online. Terkait dengan ekspektasi penumpang, hasil menunjukkan bahwa tak ada perbedaan ekspektasi yang signifikan antara penumpang yang berbeda kewarganegaraan dan berbeda tujuan perjalanan, seperti untuk kepentingan bisnis, liburan, dan mengunjungi keluarga. Namun, terdapat perbedaan ekspektasi yang signifikan di antara penumpang yang bepergian domestik maupun internasional, dan juga diantara penumpang yang berangkat dari/datang ke terminal bandara yang berbeda. Kata kunci: kualitas layanan, ekspektasi penumpang, bandara  Abstract This study aims at comparing the passengers expectations of airport service quality in terms of the passengers’ nationality, destination, travel purposes, departure/arrival terminals. The five service quality dimensions instrument developed by Parasuraman et al. (1985) is applied to assess the passengers’ expectations. The primary data were collected from 409 passengers at the Soekarno-Hatta International Airport and through online surveys. Regarding the service quality expectations, the analysis showed no statistically significant differences between the passengers of different nationalities and those who travelled for different purposes, such as business, holiday, and family visit. However, there were significant differences among domestic flight passengers and international ones who departed from or arrived at different airport terminals. Keywords: service quality, passengers’ expectations, airport 
Improving Service Quality Attributes in Maxx Coffee Shop Sukwadi, Ronald; Inderawati, M.M. Wahyuni; Sunarsa, Kevin Alfonsi
Teknik dan Ilmu Komputer Vol. 06 No. 21 Januari - Maret 2017
Publisher : Teknik dan Ilmu Komputer

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Abstract

Abstrak Layanan prima sangat penting dalam mendapatkan keunggulan bersaing. Dalam rangka untuk memperbaiki kualitas layanan, penelitian ini menyajikan sebuah studi kasus untuk mengidentifikasi atribut-atribut kritis yang mempengaruhi kualitas layanan pada sebuah kedai kopi. Kerangka manajemen kualitas SERVQUAL dengan lima dimensi kualitas, yaitu reliability, assurance, tangibility, empathy, dan responsiveness, digunakan untuk mendapatkan kebutuhan pelanggan. Pendekatan modifikasi AHP yang mengintegrasikan AHP, IPA, dan brainstorming digunakan dalam proses evaluasi kualitas layanan. Kuesioner digunakan untuk memperoleh data dari 110 pelanggan kedai kopi Maxx. Selanjutnya, pengambil keputusan diajak untuk berpartisipasi dalam brainstorming terkait dengan strategi perbaikan dari atribut layanan kritis. Dari hasil penelitian didapatkan tujuh atribut kualitas layanan yang perlu diperbaiki. Kata kunci: kualitas layanan, kedai kopi, analytic hierarchy process, importance-performance analysis, brainstorming  Abstract Service excellence is becoming a significant competitive advantage for companies. It helps companies to win customers in an extremely competitive environment nowadays. This research presented a case study to identify the critical attributes which influenced the service quality in a coffee shop. The SERVQUAL quality management framework with five-quality dimensions including reliability, assurance, tangibility, empathy, and responsiveness were applied to capture customer needs. The modified AHP approach, which combines AHP, IPA, and brainstorming methods, was also applied in the service quality assessment process. A questionnaire was used to collect the data from 110 customers of Maxx Coffee Shop. Finally, the decision makers were invited to take part in brainstorming process about the improvement strategy for critical service attributes.  Keywords: service quality, coffee shop, analytic hierarchy process, importance-performance analysis, brainstorming  
Co-Authors , Benny ., Yonathan Adiguna, Brian Agus Wahyudin Airlangga, Gregorius Alfatiyah, Rini Ali, Puti Retno Ambarita, Kevin Reinhard Anastasia Tatik Hartanti, Anastasia Tatik Antoni Hutahaean, Hotma Asmaralda, Naftalia Bachtiar Wahju, Marsellinus Bachtiar, Marsellinus Bangnga, Hedwig Eryn Sua Bastuti, Sofian Basudewa, Salomon Quarum Basuki, Widodo Widjaja Bellachintya Reira Christata budi Cahyono Chandra, Philip Chendrasari Wahyu Oktavia Ching Chow Yang Ching-Chow Yang Christina Christina Christine Natalia Damasputra, Albertus Nugi Prasetya Dian, Agustin Diana Lestari, Diana Enny Widawati Fendy, Su Ferdian Suprata Franky Gerald Gammadita, Margaretha Cindy Gilang Argya Dyaksa Goenawan, Stephanus Ivan Grandee Teofilus Hadi Fitriansyah Halim, Williem Hendy Tannady Hotma A. Hutahean, Hotma A. Hotma Antoni Hutahaean Hutahaean, Hotma A. Inderawati, M.M. Wahyuni Inderawati, Maria Magdalena Wahyuni Inderawati, Wahyuni Inderawati, Wahyuni Inna Kholidasari Ismartaya, Kristian Jayawarsa, A.A. Ketut Jeassyca Ngaditeja Josua, Priskilla Putri Jou, Yung-Tsan Kartadinata, Budi Kartawidjaya, Maria Angela Kartika Suhada Kristian, Yoel Kristiana, Stefani Prima Dias Kukuh Kurniawan Dwi Sungkono Kurniawan Kurniawan Lasiman, Sylvia Christiana Lasiman, Sylvia Christiana Livia Oktevany, Livia Lucky, Novryan M Tirtana Siregar, M Tirtana Magdalena Silitonga, Riana Maharsayani, Derdya Marco, Nico Maria Angela Kartawidjaja Maria Magdalena Wahyuni Melina Hermawan Michelle P.P., Yolenta Milkha Meiliana MM Wahyuni Inderawati Mokh. Suef Muda, Yosef Norbertus Tembu Nasihardani, Dana Negara, Yosua Kusuma Nguyen Thi Bich , Thu Nguyen, Thi Bich Thu Nugroho, Oskar Ika Adi Octavian, Filbert Octaviani B.W., Sandra Pandapotan, Dan Daniel Pramesjwari, Duhita Al Hayyu Pratama, Ferdian Aditya Pujianto, Hendri Rahmananta, Radyan Rahmawati, Sinta Rahmawati Rainisa Maini Heryanto Rexivio, Derys Christian Riana Magdalena Rippun G.M., Ferry Rizani, Miftahul Fahriyyah Santosa, Sylvia Cahyadi SANTOSO SANTOSO Siagian, Vebryna Shaputri Silalahi, Agustinus Sugianto, Lai Ferry Sugioko, Andre Sunarsa, Kevin Alfonsi Susanto, Iwan Daniel Sutarno, Herman Yosef Thi Bich Thu, Nguyen Thu, Nguyen Thi Bich TIrtaulima, Chelsea Naomi TIUAJ, Yanto Tresna Dewi Trifenaus Prabu Hidayat Uyanto, Stanislaus Suryadi Vivi Arisandhy Vivi Triyanti Wahju, Marsellinus Bachtiar Wahyudin, Cucu Wenehenubun, Frederikus Wenehenubun, Tarsina Wati Wibawa Prasetya Wibowo, Alfian Adhi Setyo Widawati, Enny Wong, Denny Yunita, Ika Yurni Oktarina ~ Jufina, ~