Jurnal Badati
Vol 3, No 2 (2020)

PROFESIONALISME, RESPONSIVITAS DAN KREDIBILITAS PEGAWAI KANTOR KECAMATAN TERHADAP KEPUASAN MASYARAKAT FENAFAFAN KABUPATEN BURU SELATAN

TEHUBIJULUW ZACHARIAS (Universitas Kristen Indonesia Maluku)



Article Info

Publish Date
10 Nov 2020

Abstract

This study aims to determine the partial and simultaneous influence of professionalism,responsiveness and credibility District Office employees on community satisfaction. Thisresearch was designed using descriptive verification research type. the population in this studywere all people in the Fenafafan Subdistrict who received services in 2019 at the time the studytook place as many as 172 people. The determination of the sample is based on the Slovinformula and is determined by simple random sampling. The number of samples based on Slovinformula with a tolerance limit of 10%, as many as 64 people. Data were analyzed by multiplelinear regression. The results showed that professionalism, responsiveness and credibility ofFenafafan District Office staff had a significant positive effect on community satisfactionpartially and simultaneously, with professionalism as the dominant variable.

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Journal Info

Abbrev

badati

Publisher

Subject

Social Sciences Other

Description

JURNAL BADATI diterbitkan oleh Fakultas Ilmu Sosial dan Ilmu Politik, Universitas Kristen Indonesia Maluku. KATA BADATI adalah sebuah nama yang berasal dari kosa-kata bahasa daerah Maluku Tengah, tepatnya masyarakat Ambon dan Lease. Badati, secara singkat, adalah suatu suasana yang tumbuh dan ...