Jurnal Ilmiah ASET
Vol 20 No 2 (2018): Jurnal ASET Volume 20 No 2

Pengaruh Kualitas Pelayanan terhadap Kepuasan Wisatawan pada Swiss-Belhotel Ambon

Rehatta, Geradin (Unknown)

Article Info

Publish Date
07 Dec 2018

Abstract

This study aims to determine the effect of tangible, reliability, responsiveness, assurance, and emphaty to tourist satisfaction. The research method used in this research is explanatory research. Analysis of the data used is multiple regression. The population of this study were all visitors who stayed at the Swiss-belhotel Ambon in July 2017. The sample of this study was taken using purposive sampling method to obtain a sample of 50 tourists. The results showed that in the partial test of tangible, reliability, responsiveness, assurance, and emphaty had a positive effect on tourist satisfaction.

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Journal Info
Jurnal Ilmiah ASET
Website

Abbrev

jurnalaset

Publisher

Sekolah Tinggi Ilmu Ekonomi Widya Manggala

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Ilmiah Aset terbit sejak 1999 merupakan jurnal ekonomi yang menyajikan artikel hasil penelitian empiris terkini yang mencakup manajemen, akuntansi, dan studi pembangunan. Setiap naskah yang dikirimkan ke editorial Jurnal Ilmiah Aset akan ditelaah oleh mitra bestari yang relevan secara double ...