<![CDATA[Background/Objectives: The purpose of this study is to provide data for nursing intervention developmentthat increases the quality of service of care workers by identifying the mediating effect of empathy in theeffect of communication ability on quality of service.Methods/Statistical analysis: Data were collected for 93 visiting care workers. Data were analyzed bydescriptive statistics, Pearson’s correlational coefficients, multiple regression and Sobel’s test.Findings: Subjects’ quality of service and communication ability (r=.62, p<.001), and empathy (r=.56,p<.001) showed high positive correlation. As a result of the mediating effect of empathy, communicationability had a significant effect on empathy in step 1 (?=.64), in step 2, communication ability affected thequality of service (?=.62), in step 3, communication ability had a positive effect on the quality of service(?=.45), and empathy also had a positive effect on quality of service (?=.28) and showed 42.2% explanatorypower. It was found that empathy had a partial mediating effect.Improvements/Applications: Care workers should make efforts to provide services by understanding andlistening to and empathizing with the expressions of the elderly. The directors of the visiting care centershould develop and train programs that can improve effective communication, empathy and quality ofservice.]]>
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