JITTER (Jurnal Ilmiah Teknologi Informasi Terapan)
Vol. 5 No. 1 (2018)

IMPROVING THE UTILIZATION OF TELLERS USING SIMULATION AT XYZ BANK

Nova Indah Saragih (Universitas Widyatama)

Article Info

Publish Date
09 Aug 2019

Abstract

Simulation is one of the techniques of operationsresearch and management science that is most usedwidely. The goal of simulation is to estimate theperformance measures of the evaluated system usingcomputers. This paper provides the simulation oftellers to estimate and then improve its performancemeasure which is the utilization. The initial utilizationof XYZ Bank is 24.13% on average. Two scenario areconducted to improve the utilization. Scenario 1improves the utilization by 32.26% on average andscenario 2 improves the utilization by 47.84% onaverage. This paper suggests XYZ Bank to applyscenario 2 that can improve the utilization by 23.72%.

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Journal Info
JITTER (Jurnal Ilmiah Teknologi Informasi Terapan)
Website

Abbrev

jitter

Publisher

Universitas Widyatama

Subject

Civil Engineering, Building, Construction & Architecture Computer Science & IT Control & Systems Engineering Electrical & Electronics Engineering Engineering Industrial & Manufacturing Engineering Mechanical Engineering

Description

Jurnal Ilmiah Teknologi Informasi Terapan (JITTER) adalah jurnal ilmiah yang diterbitkan oleh Universitas Widyatama, Bandung. Jurnal ini diterbitkan sebagai wahana sosialisasi dan diseminasi hasil penelitian bagi kalangan akademisi maupun masyarakat luas, pada bidang teknologi informasi dan ...