EkoBis ( Ekonomi & Bisnis )
2010: EKOBIS (Vol.11 No.1 2010)

Hubungan Kepantasan Harga, Kepuasan Pelanggan DAN Loyalitas SERTA Harga yang Dapat Diterima

Raymond Setia Budi (Universitas Pelita Harapan Jakarta)
Sabrina Oktoria Sihombing (Universitas Pelita Harapan Jakarta)



Article Info

Publish Date
01 Jan 2010

Abstract

The vast number of restaurant entrepeneur incite such an intense competitiveness whichleads to diversity in practising marketing strategy, One factor that needs to be brought into attention is pricing, which has become a sensitive subject in the time of global crisis.When something is overpriced, consumer will easily walk away, and when it is low-priced,a doubt about quality will aries. Price of a product or a service will, more often than not,affect consumer’s buying decision. Thus it is important for a company to be able to place anacceptable price. Yet, so far only few researche evaluated “price acceptance” as consequenceof customer satisfaction. This research aims to assess the relationship between price fairness,customer satisfaction, loyalty, and price acceptance in a service company. Questionnaireswere distributed to respondents by the self-administered questionnaire method and a total of187 completed questionnaires were used in the analysis. The data was then analzed usingstructural equation modeling. Three of five hypotheses were supported, and two others werenot supported. This paper alson provides the implications for theoritical and managerial andoffers directions for future research.Keywords : Price fairness, Customer Satisfaction, Loyalty, Price Acceptance

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Journal Info

Abbrev

ekobis

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Ekonomi dan Bisnis (EKOBIS) is published by the Department of Management, Faculty of Economics, Sultan Agung Islamic University (Unissula) on a regular basis (every six months). The purpose of this journal is to publish the results of research in the field of management which includes: - ...