Jurnal Pengembangan Wiraswasta
Vol 21, No 1 (2019): JPW Edisi April 2019

ANALISIS PENGARUH STRATEGI PROMOSI DAN KUALITAS PELAYANAN TERHADAP LOYALITAS KONSUMEN PADA RUMAH MAKAN SAUNG WULAN

Eka Giovana Asti (STIE IPWIJA)
Eka Avianti Ayuningtyas (Unknown)



Article Info

Publish Date
30 Apr 2019

Abstract

Culinary business which includes businesses such as restaurants, cafes, and food stalls shows that the business sector is experiencing positive growth. So also happened in the area of West Java Province in particular, the growth in the number of restaurants, cafés and food stalls also shows that the rate of growth is rapid. This indicates the competition in that business sector is also getting tougher. To overcome the increasingly fierce competition, an effort is needed to overcome that thing and strive to prioritize to the consumers. One effort that can be done by business people is to create a consumer-oriented marketing strategy. This research will analyze two factors that are thought to influence consumer loyalty, namely Promotion Strategy and Service Quality Strategies.Based on the results of the calculation of the correlation coefficient between the Promotion Strategy and Service Quality together on Consumer Loyalty in Saung Wulan Restaurant Entrepreneurs, is positive with a very strong level of relationship that is equal to 0.866 and after being tested by hypothesis with the F test the correlation has a significant relationship.Then the regression coefficient test results also showed a straight and positive relationship seen from the contribution of Promotion Strategy and Service Quality variables to Consumer Loyalty in Saung Wulan Restaurant Entrepreneurs, which is equal to: Y = 22,562 + 0,702X1 + 1,551 X2. Keywords:Promotion Strategy, Service Quality and Consumer Loyalty

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Journal Info

Abbrev

jpw

Publisher

Subject

Economics, Econometrics & Finance Social Sciences

Description

Jurnal Pengembangan Wiraswasta is a national journal intended to develop entrepreneurship. This journal contains articles on various issues in the field of social sciences and humanities in the economic field. In particular, this journal raises various management issues related to entrepreneurship ...