Jurnal Kepariwisataan
Vol 8 No 1 (2009): Jurnal Kepariwisataan

MANAGING DIVERSITY: THE GAP BETWEEN THEORIES AND PRACTICES IN THE HOSPITALITY INDUSTRY

Rahmawati, Putu Indah (Unknown)



Article Info

Publish Date
18 Mar 2009

Abstract

Managing diversity becomes one of the most important/actors in ensuring company competitiveness. This paper explores the theories about diversity management and compares them with the practices in organizations a11d then examines late organizations' diversity programs I/trough their employees' perceptions. The findings illustrate that there is a gap between managing diversity theories and practices in organizations and some barriers in implementing diversity program, especially ill the hospitality industry. Therefore, it is suggested that human resources practices that make one conse11sus about the precise definition of workforce diversity as a guideline in developing diversity training programs. Organizations also need to change their approach from a reactive approach to a proactive approach toward workforce diversity. Communication told openness to dissimilarity can reduce the barriers in implementing diversity programs.

Copyrights © 2009






Journal Info

Abbrev

jpar

Publisher

Subject

Arts Economics, Econometrics & Finance Education Languange, Linguistic, Communication & Media Social Sciences Other

Description

Journal of Tourism Studies (Jurnal Kepariwisataan/JPAR) is aimed to spread critical analysis from researchers and academic practitioners on various travel and tourism issues local, national and internationally. The writing is published after undergoing a peer-review process by providing an exclusive ...