<![CDATA[According to Law 2 of 1992 on Insurance Business, insurance or coverage is an agreement between two or more parties, with which the parties committed themselves to the insured person, by accepting insurance premiums, to reimburse the insured for loss, damage, or loss of profits expected, or legal liability to third parties which may be suffered by the insured, arising from an uncertain events, or to provide a payment based on death or life of an insured person. Based on this research, simultaneously (Test F) accept the hypothesis, thus the variable quality of service a significant effect on customer satisfaction. While partially (t test) accept the hypothesis for the Realiability and Responsiveness an significant effect on customer satisfaction. Onather variable has no effect on customer satisfaction are Tangibles, Assurance and Empathy.]]>
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