Kepuasan Klien Dengan Komunikasi Terapeutik Perawat Rumah Sakit Kepolisian Pusat Raden Said Soekanto

Muhammad Fandizal (Departemen Keperawatan Dasar dan Klinik, Prodi DIII Keperawatan, Fakultas Keperawatan, Universitas Bhakti Kencana (PSDKU Jakarta), Jakarta, Indonesia)
Duma Lumban Tobing (Departemen Keperawatan Jiwa, Prodi Profesi Ners, Fakultas Ilmu Kesehatan, Universitas Pembangunan Nasional Veteran Jakarta, Jakarta, Indonesia)
Evin Novianti (Departemen Keperawatan Jiwa, Prodi DIII Keperawatan, Fakultas Ilmu Kesehatan, Universitas Pembangunan Nasional Veteran Jakarta, Jakarta, Indonesia)

Jurnal Keperawatan Muhammadiyah
Vol 5 No 1 (2020): JURNAL KEPERAWATAN MUHAMMADIYAH

Objective: to identify Relationship between attitude and therapeutic communication techniques with the level of client satisfaction.Methods: This article use Cross-sectional study design from descriptive-analytic research type. The measuring instrument uses 25 questionnaires. The number of samples in this study was 209 clients from a total of 442 clients. Data analysis using Chi-Square and Gamma Test.Results:  The level of client satisfaction with nurses' therapeutic communication techniques and attitudes was 53.10%. A positive attitude of nurses in therapeutic communication 64.6% of clients expressed satisfaction, while 65.2% of clients were satisfied with good techniques in nurse therapeutic communication. There is a Relationship between Attitudes and Therapeutic Communication Techniques with Client Satisfaction Levels with ρ 0,001 and 0,000.Conclusion:  There is a significant and strong enough relationship between attitude and techniques therapeutic communication with the level of client satisfaction.