J-SAKTI (Jurnal Sains Komputer dan Informatika)
Vol 4, No 2 (2020): EDISI SEPTEMBER

Analisa Interaksi Pelanggan dengan Konsep Social Network Analysis untuk Mengetahui Persepsi Positif dan Negatif berdasarkan Komentar pada Media Sosial Instagram

Ristantya, Amalia (Unknown)
Okiyani, Vivi (Unknown)
Triyandah, Ellana (Unknown)
Febrianti, Friska (Unknown)
Aninditha, Salshabilla (Unknown)
Kamalliah, Siti (Unknown)

Article Info

Publish Date
16 Sep 2020

Abstract

Telkomsel is one of the largest cellular telecommunications service providers in Indonesia. This analysis uses the Text Mining method and Social Network Analyst (SNA) method to be effective in determining the perception of complaints and excess customers against Telkomsel providers, so the company can improve quality, resolve customer complaints, and Increase Brand Awareness. Based on the results of the analysis there are perceptions of complaints and excess regarding Telkomsel service and facility providers that need to be improved again.

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Journal Info
J-SAKTI (Jurnal Sains Komputer dan Informatika)
Website

Abbrev

jsakti

Publisher

STIKOM Tunas Pematang Siantar

Subject

Computer Science & IT

Description

JSAKTI adalah jurnal yang diterbitkan oleh LPPM STIKOM Tunas Bangsa Pematangsiantar yang bertujuan untuk mewadahi penelitian di bidang Manajemen Informatika. JSAKTI (Jurnal Sains Komputer dan Informatika) adalah wadah informasi berupa hasil penelitian, studi kepustakaan, gagasan, aplikasi teori dan ...