Article Per Year (5 Year)
p-Index From 2021 - 2026
0.23
P-Index
This Author published in this journals
All Journal J-SAKTI (Jurnal Sains Komputer dan Informatika) J-SAKTI (Jurnal Sains Komputer dan Informatika) Jurnal Pengabdian Tri Bhakti
Febrianti, Friska
Unknown Affiliation
Computer Science & IT Control & Systems Engineering Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Energy Industrial & Manufacturing Engineering Law, Crime, Criminology & Criminal Justice Social Sciences

Published : 3 Documents Claim Missing Document
Claim Missing Document
Check
Articles

Found 3 Documents
Search

 1 
Analisa Interaksi Pelanggan dengan Konsep Social Network Analysis untuk Mengetahui Persepsi Positif dan Negatif berdasarkan Komentar pada Media Sosial Instagram Ristantya, Amalia; Okiyani, Vivi; Triyandah, Ellana; Febrianti, Friska; Aninditha, Salshabilla; Kamalliah, Siti
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 4, No 2 (2020): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.30645/j-sakti.v4i2.217

Abstract

Telkomsel is one of the largest cellular telecommunications service providers in Indonesia. This analysis uses the Text Mining method and Social Network Analyst (SNA) method to be effective in determining the perception of complaints and excess customers against Telkomsel providers, so the company can improve quality, resolve customer complaints, and Increase Brand Awareness. Based on the results of the analysis there are perceptions of complaints and excess regarding Telkomsel service and facility providers that need to be improved again.
Analisa Interaksi Pelanggan dengan Konsep Social Network Analysis untuk Mengetahui Persepsi Positif dan Negatif berdasarkan Komentar pada Media Sosial Instagram Ristantya, Amalia; Okiyani, Vivi; Triyandah, Ellana; Febrianti, Friska; Aninditha, Salshabilla; Kamalliah, Siti
J-SAKTI (Jurnal Sains Komputer dan Informatika) Vol 4, No 2 (2020): EDISI SEPTEMBER
Publisher : STIKOM Tunas Bangsa Pematangsiantar

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (871.737 KB) | DOI: 10.30645/j-sakti.v4i2.217

Abstract

Telkomsel is one of the largest cellular telecommunications service providers in Indonesia. This analysis uses the Text Mining method and Social Network Analyst (SNA) method to be effective in determining the perception of complaints and excess customers against Telkomsel providers, so the company can improve quality, resolve customer complaints, and Increase Brand Awareness. Based on the results of the analysis there are perceptions of complaints and excess regarding Telkomsel service and facility providers that need to be improved again.
Membangun Generasi Tanpa Perundungan: Edukasi Anti-Bullying Bagi Remaja di Kelurahan Kebon Lega Febrianti, Friska
Jurnal Pengabdian Tri Bhakti Vol 7 No 3 (2025): Jurnal Pengabdian Tribhakti (Edisi Khusus)
Publisher : Lembaga Pengabdian kepada Masyarakat Universitas Langlangbuana

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.70825/jptb.v7i3.2364

Abstract

Bullying remains a serious issue among children and adolescents, causing negative impacts on psychological well-being, academic performance, and social development. To address this, an anti-bullying education program was conducted at Kebon Lega using a seminar method as a form of non-formal, knowledge-based education. Participants gained understanding of the definition, forms, impacts, and strategies for preventing and handling bullying. The results showed an increase in participants’ knowledge, the growth of empathy and social awareness, and a collective commitment to creating a safe and bullying-free environment. Community involvement further strengthened the dissemination of positive values, making this activity effective in raising collective awareness for bullying prevention.
Co-Authors Aninditha, Salshabilla Kamalliah, Siti Okiyani, Vivi Ristantya, Amalia Triyandah, Ellana