Jurnal Manajemen Bisnis
Vol 1, No 2: September 2011

The Relationship Between Brand Awareness, Brand Association, Perceived Quality, and Brand Loyalty: A Study of Indonesian Consumers

Purnama Asri, Retno Widowati (Unknown)



Article Info

Publish Date
10 Mar 2011

Abstract

This research investigated direct and indirect relationship between brand equity constructs. We employed the costumer-based brand equity of Aaker’s (1991) which incorporated four dimensions of brand equity namely, brand awareness, brand associations, perceived quality and brand loyalty. This present study looked at Indonesia as one of emerging market which becomes a more important market that there are many growth opportunities internationally, and using the teenager frequent consumers of McDonals’s restaurant as subjects. We chose the object of the famous global brand Mc Donald’s restaurant as the biggest companies of fast food restaurant in hospitality industry that implements local adaptations. We implement Structural Equation Modelling with LISREL to examine the hypothesis. Based on our analysis and result, we found that there are direct and indirect relationship among brand equity construct, whereas perceived quality and brand awareness are important variables which affect brand loyalty.

Copyrights © 2011






Journal Info

Abbrev

mb

Publisher

Subject

Economics, Econometrics & Finance

Description

Jurnal Manajemen Bisnis is a bilingual English peer-reviewed journal published twice a year (in March and September) by Universitas Muhammadiyah Yogyakarta in Collaboration with the Association of Management Department of Muhammadiyah Universities (APSMA PTM). Since its first issued in March 2010, ...