International Journal of Economics, Business and Accounting Research (IJEBAR)
Vol 4, No 4 (2020): IJEBAR, VOL. 4, ISSUE 04, DECEMBER 2020

EFFECT OF SERVICE MARKETING MIX ON HOSPITAL SELECTION MEDIATED WITH BRAND IMAGE ON HOSPITAL'S OUTPATIENTS

anik setyowati (Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya)
Djawoto Djawoto (Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya)
Hendri Soekotjo (Sekolah Tinggi Ilmu Ekonomi Indonesia (STIESIA) Surabaya)



Article Info

Publish Date
21 Dec 2020

Abstract

This study aimed to analyze and empirically test the influence of products, prices, locations, promotions, people, processes, physical evidence against the selection of brand-mediated hospitals in new outpatients of Sumberglagah Hospital, Mojokerto, East Java. This research was quantitative with the type of causality and population research was new patient outpatient Sumberglagah Hospital, about 5,087. Samples were 100 people with purposive sampling. Its analysis technique applied path analysis. Therefore, the hypothetical test resulted that product, price, location, promotion, person, process, and physical evidence positively and significantly affected the brand image. Products, prices, locations, promotions, people, processes, and physical evidence positively and significantly affected hospital selection. The brand image had a positive and significant influence on the selection of hospitals. Moreover, the brand image could mediate product relationships, prices, locations, promotions, people, processes, and physical evidence against hospitals' selection through brand image. Keywords: product, price, location, promotion, people, process, physical evidence, brand image, and purchasing decision.

Copyrights © 2020






Journal Info

Abbrev

IJEBAR

Publisher

Subject

Economics, Econometrics & Finance

Description

International Journal of Economics, Business, and Accounting Research (IJEBAR) is a peer-reviewed, open access international scientific journal dedicated for rapid publication of high-quality original research articles as well as review articles in all areas of Economics, Business and Accounting. ...