Jurnal Ilmiah Edunomika (JIE)
Vol 5, No 1 (2021): EDUNOMIKA : Vol. 05, No. 01, 2021

PENGARUH WEBSITE QUALITY DAN E-SERVICE QUALITY TERHADAP E-LOYALTY DENGAN VARIABEL INTERVENING USER SATISFACTION PADA MAHASISWA FE UST YOGYAKARTA PENGGUNA SHOPEE

sherlyn deviana (Unknown)



Article Info

Publish Date
28 Feb 2021

Abstract

Decision The purpose of this study was to examine the effect of the website on Shopee and service quality at Shopee on customer loyalty. The sampling technique in this study used a questionnaire distribution technique. And the object in this study is Shopee users (students) at the Faculty of Economics, University of Sarjanawiyata Tamansiswa Yogyakarta with a sample size of 100 respondents. This object is a Shopee user who accidentally meets the researcher and the object is in accordance with the researchers' criteria to be used as a data source. The data obtained were then analyzed using the SPSS version 22 software application. The test was carried out with a hypothesis to determine whether there was an effect of variable X1 and variable X2 on variable Y with the intervening variable User Satisfaction. The results of this study prove that Website Quality and E-Service Quality on E-Loyalty through User Satisfaction in FE students at UST Yogyakarta, shopee customers and E-Service Quality have a positive effect on E-Loyalty is rejected.

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Journal Info

Abbrev

jie

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education

Description

Jurnal Ilmiah EDUNOMIKA dengan ISSN 2598-1153, diterbitkan 2 (dua) kali setahun (Pebruari dan Agustus) oleh LPPM STIE AAS Surakarta bekerjasama dengan Pusat Kajian Pendidikan dan Ekonomi (PUSKAPE), Yayasan Keluarga Muslim Al Azarul Ulum Sukoharjo. Terbit pertama pada bulan Pebruari 2017. Redaksi ...