Publica: Jurnal Pemikiran Administrasi Negara
Vol 13, No 1 (2021): Pemikiran Administrasi Negara-1

Tipologi Inovasi Pelayanan Pajak Daerah Melalui EPPSON di BPPKAD Kota Surakarta

Evita Dina Pratiwi (Universitas Sebelas Maret)
Kristina Setyowati (Universitas Sebelas Maret)



Article Info

Publish Date
30 Jun 2021

Abstract

Tax is the main source of financing for state expenditures in order to improve people's welfare. Given the important role of taxes in the country's economy, in fact, there are still many problems and obstacles that must be faced in collecting local taxes in Indonesia. One of the efforts of the Surakarta City government to overcome this problem is through innovative technology-based local tax services in the form of the Electronic Solo Destination Tax Payment (EPPSON) feature. This study aims to determine the typology of local tax service innovation through EPPSON by using the typology dimension of innovation according to Perry, which consists of product innovation, service innovation, process innovation, conceptual innovation, policy innovation, and systemic innovation. The research method used in this research is descriptive qualitative, data collection techniques through interviews, observation, and documentation. The results showed that in its implementation, EPPSON innovation had met the criteria of product innovation, service innovation, process innovation, and systemic innovation. In addition, the EPPSON innovation has helped overcome local tax problems before the creation of this innovation.

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Journal Info

Abbrev

publica

Publisher

Subject

Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

Description

Publica: Jurnal Pemikiran Administrasi Negara is an open access scholarly peer-reviewed journal written in either Indonesia or English which invariably publishes twice a year in June and December. Publica encourages academicians, researchers, professionals and practitioners to share and publish ...