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All Journal Spirit Publik : Jurnal Administrasi Publik Publica: Jurnal Pemikiran Administrasi Negara
Kristina Setyowati
Universitas Sebelas Maret
Religion Humanities Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice Social Sciences

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Service Innovation for Route Permits and Public Transport Operations Permits through Si Pintar Solo at the Surakarta City Department of Transportation Nina Septiani Safitri; Kristina Setyowati
Publica: Jurnal Pemikiran Administrasi Negara Vol 13, No 2 (2021): Pemikiran Administrasi Negara-2
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v13i2.12267

Abstract

Innovation is one way to restructure public services that are integrated with information technology. Starting from the existence of public transportation in the city of Surakarta that is no longer extending due to the revitalization of public transportation, the lack of network and route permits optimization and manual public transport permit services seem convoluted, slow and take a lot of time. The Surakarta City Department of Transportation created ‘Si Pintar Solo’ innovation, which is the the Solo Route and Operation Licensing Information System. This study aims to identify and understand the implementation of the Si Pintar Solo innovation by using the innovation theory according to Rogers (2003). This is a descriptive qualitative research, with primary data, such as interviews and secondary data from related documents. The sample selected by purposive sampling.  The data validity used source triangulation. The data analyzed using interactive analysis. The results showed that the implementation of the Si Pintar Solo innovation described in each of the innovation attribute criteria, such as simplifying and accelerating services because it is supported by adequate facilities and infrastructure, according to community needs. Licensing is conducted online which does not require coming to the Surakarta City Department of Transportation office and is integrated with the e-Uji service. In addition, it could monitor the licensing process and the result of licensing data is stored in the database. However, there are obstacles, such as signal limitedness and the users’ quandary about innovations involving technology.
Implementation Strategy of Bringing Smart Mobility into Reality Kristina Setyowati; Herwan Parwiyanto; Retno Suryawati
Spirit Publik: Jurnal Administrasi Publik Vol 16, No 1 (2021)
Publisher : Universitas Sebelas Maret

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (2735.27 KB) | DOI: 10.20961/sp.v16i1.46011

Abstract

High urban vehicle growth rate results in high traffic jam rate and makes the portrait of urban transportation dull. It is a challenge and an opportunity all at once to provide smart mobility system. Smart mobility is a mobility system enabling the arrival at destination through less mobility, move freely, and less travel time. This study aims to find out the implementation strategy in bringing Smart Mobility into Reality. The strategies used were firstly, diversification strategy, the synchronization and cooperation with Central and Provincial governments. Secondly, it is aggressive strategy involving the strategy of applying E-Gov through IT Development, strategy of reinforcing the integration between Transportation modes and strategy of developing Office Strategy Plan referring to Master plan of Smart City. The method employed was qualitative one. Techniques of collecting data used were FGD and data documentation, while data analysis was carried out using A Procedure for Data Analysis. The result of research showed that there is a diversification strategy including providing smart public transportation (BST and feeder) and agglomeration transportation (TransJateng). Meanwhile, aggressive strategy includes 1) the strategy of intensifying the application of e-Gov through and developing IT of public transportation in “buy the service” scheme using TEMAN bus application, 2) strategy of reinforcing integration between Transportation modes in the form of improving accessibility of public transportation (BST) with feeder and agglomeration transportation (TransJateng), and 3) improving smart mobility by improving service quality and accessibility of public transportation.
Tipologi Inovasi Pelayanan Pajak Daerah Melalui EPPSON di BPPKAD Kota Surakarta Evita Dina Pratiwi; Kristina Setyowati
Publica: Jurnal Pemikiran Administrasi Negara Vol 13, No 1 (2021): Pemikiran Administrasi Negara-1
Publisher : Department of Public Administration

Show Abstract | Download Original | Original Source | Check in Google Scholar | DOI: 10.15575/jpan.v13i1.11783

Abstract

Tax is the main source of financing for state expenditures in order to improve people's welfare. Given the important role of taxes in the country's economy, in fact, there are still many problems and obstacles that must be faced in collecting local taxes in Indonesia. One of the efforts of the Surakarta City government to overcome this problem is through innovative technology-based local tax services in the form of the Electronic Solo Destination Tax Payment (EPPSON) feature. This study aims to determine the typology of local tax service innovation through EPPSON by using the typology dimension of innovation according to Perry, which consists of product innovation, service innovation, process innovation, conceptual innovation, policy innovation, and systemic innovation. The research method used in this research is descriptive qualitative, data collection techniques through interviews, observation, and documentation. The results showed that in its implementation, EPPSON innovation had met the criteria of product innovation, service innovation, process innovation, and systemic innovation. In addition, the EPPSON innovation has helped overcome local tax problems before the creation of this innovation.
Co-Authors Evita Dina Pratiwi Herwan Parwiyanto Nina Septiani Safitri Retno Suryawati