International Journal of Electrical and Computer Engineering
Vol 11, No 4: August 2021

The impact of sentiment analysis from user on Facebook to enhanced the service quality

Daniel D. Albesta (Bina Nusantara University)
Michael L. Jonathan (Bina Nusantara University)
Muhammad Jawad (Bina Nusantara University)
Oktovianus Hardiawan (Bina Nusantara University)
Derwin Suhartono (Bina Nusantara University)



Article Info

Publish Date
01 Aug 2021

Abstract

Facebook's influence on the modern social media platform is undoubtedly enormous. While it has gotten a backlash for its inability to control its influence over important affairs, there are still many questions regarding people's perception of Facebook and their sentiment over Facebook. This paper's role in this ongoing debate is to give a glimpse of people's sentiment and perception of Facebook in recent times. By collecting samples data from Facebook's Top Page, this paper hopes to represent a significant amount of people's aspirations towards this company. By processing the data with a processing tool to construct and model out the data and a sentiment analyzer tool helps determine the sentiment, this paper can deduce a 600-comment worth of processed data. The results from the 600 sampled comments concluded that the sentiments towards Facebook are 41.50% negative comments, 22.83% neutral comments, and 35.67% positive comments.

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Journal Info

Abbrev

IJECE

Publisher

Subject

Computer Science & IT Electrical & Electronics Engineering

Description

International Journal of Electrical and Computer Engineering (IJECE, ISSN: 2088-8708, a SCOPUS indexed Journal, SNIP: 1.001; SJR: 0.296; CiteScore: 0.99; SJR & CiteScore Q2 on both of the Electrical & Electronics Engineering, and Computer Science) is the official publication of the Institute of ...