JBMR: Journal of Business and Management Review
Vol. 1 No. 3 (2020): (Issue-September)

E-learning systems: System Quality, Information Quality and Service Quality on User Satisfaction

Heni Susilowati (Program Studi Manajemen, Sekolah Tinggi Ilmu Ekonomi Trianandra, Jl. Diponegoro No.69 Kartasura, Sukoharjo, Jawa Tengah, Indonesia.)



Article Info

Publish Date
26 Sep 2020

Abstract

This study aims to analyze the effect of system quality, information quality and service quality on user satisfaction of e-learning systems in lectures at STEKOM University. The sampling technique used Probability Sampling with the Simple Random Sampling approach of 66 respondents then processed as research data. The method of analysis uses Multiple Linear Regression to test the hypothesis with the t test and F test. Contribution of the influence of independent variables to the dependent variable uses the Adjusted R coefficient of determination. The results show partially and simultaneously system quality, information quality and service quality have a significant effect on user satisfaction. The quality of information is the dominant variable that affects user satisfaction of the academic information system of STEKOM University lecturers. User satisfaction of 50.3% is influenced by the variables in this study, while 49.7% is influenced by other variables.

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Journal Info

Abbrev

jbmr

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Social Sciences

Description

Journal of Business and Management Review applies theory developed from business research to actual business situations. Recognizing the intricate relationships between the many areas of business activity, JBMR examines a wide variety of business decisions, processes and activities within the actual ...