AkMen JURNAL ILMIAH
Vol 13 No 1 (2016): AKMEN Jurnal Ilmiah

ANALISIS KUALITAS LAYANAN PT. TELKOM KANDATEL MAKASSAR

Fitriany Fitriany (STIE Nobel Indonesia)

Article Info

Publish Date
31 Mar 2016

Abstract

The aim of the study was to analyze the quality of interaction, quality of physical environment, and quality of product affecting the customer's satisfaction of PT Telkom Kandatel in Makassar and the most dominant service quality affecting the customer's satisfaction. The analysis used in the study was descriptive and multiple linear regression. The results of the study indicate that quality of interaction, quality of physical environment, and quality of product simultaneously affect the customer's satisfaction. Partially, quality of product is the most dominant factor affecting the customer's satisfaction of PT. Telkom Kandatel in Makassar.

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Journal Info
AkMen JURNAL ILMIAH
Website

Abbrev

akmen

Publisher

institute teknologi dan bisnis nobel indonesia

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

Description

Jurnal AkMen adalah jurnal berkala yang diterbitkan oleh Lembaga Penelitian dan Publikasi Nobel Indonesia. Jurnal AkMen memuat artikel dalam bidang Akuntansi (yang meliputi Akuntansi Keuangan, Akuntansi Manajemen, Akuntansi Perpajakan, Akuntasi Syariah, Auditing dan Akuntansi sektor publik) dan ...