AkMen JURNAL ILMIAH
Vol 15 No 3 (2018): AkMen JURNAL ILMIAH

PENGARUH KUALITAS PRODUK TERHADAP KEPUASAN KONSUMEN PENGGUNA NOTEBOOK ACER PADA PT. GENIUS ALVA MAKASSAR

Muhammad Amir (STIE Tri Dharma Nusantara Makassar)



Article Info

Publish Date
29 Sep 2018

Abstract

This study aims to determine the effect of product quality on consumer satisfaction of Acer Notebook users at PT. Genius Alva Makassar. The types of data used are qualitative and quantitative data, data sources used, namely primary data and secondary data. The collected data were analyzed descriptively, ie the data obtained in the field were processed in such a way as to provide a systematic understanding, then statistical calculations were carried out by simple regression analysis, correlation coefficient, determination coefficient (r ^ 2) and t-test. From the calculation results obtained a value of y = 17.51 ​​+ 0.63 x, while the correlation coefficient (r) is 0.527 and the coefficient of determination (r ^ 2) is 27.77%, the result of the t-test calculation where t-count> t-table is 3.522 > 2,034, this states that there is a true influence of product quality on consumer satisfaction on Acer Notebook users at PT. Genius Alva Makassar.

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Journal Info

Abbrev

akmen

Publisher

Subject

Humanities Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Education Other

Description

Jurnal AkMen adalah jurnal berkala yang diterbitkan oleh Lembaga Penelitian dan Publikasi Nobel Indonesia. Jurnal AkMen memuat artikel dalam bidang Akuntansi (yang meliputi Akuntansi Keuangan, Akuntansi Manajemen, Akuntansi Perpajakan, Akuntasi Syariah, Auditing dan Akuntansi sektor publik) dan ...