Jurnal Bisnis dan Manajemen
Vol 8, No 1 (2021): Jurnal Bisnis dan Manajemen Volume 8 Nomor 1 Tahun 2021

The Role of Human Resource Management in Service Sectors during Covid-19 Pandemic

Santi Santi (Sekolah Tinggi Ilmu Ekonomi BISMA LEPISI)
Athea Sarastiani (Universitas Trisakti)
Lianna Wijaya (Management Department, Bina Nusantara Online Learning, Bina Nusantara University, Jakarta, Indonesia)
Sarfilianty Anggiani (Universitas Trisakti)



Article Info

Publish Date
31 May 2021

Abstract

In today’s business world, human resources are considered as an important resource for the organization’s success. To make better use of human resources, organizations must empower their employees This study aims to determine the impact of leading organization and leading people on trust and the organizational performance in the service sectors during Covid-19 pandemic. The research is quantitative, and the sampling technique is purposive sampling, with 103 respondents. Data collected were analyzed using Partial Least Squares path modeling to test the hypotheses. The study’s findings proved positive and significant linear relationship between leading people on trust and organizational performance. Managerial implication that the success leader in service sectors able to elevate trust among people, motivate the employees and to enhance organizational performance. As result, leadership training and elevate the trust amongst employees are the most essential strategies in service sectors during the Covid-19 pandemic. 

Copyrights © 2021






Journal Info

Abbrev

jbm

Publisher

Subject

Decision Sciences, Operations Research & Management Social Sciences

Description

Jurnal Bisnis dan Manajemen covers the areas of financial management science, human resource management, marketing management, and strategic management It also covers the field of ...