CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya
Vol. 7 No. 2 (2019): Calyptra : Jurnal Ilmiah Mahasiswa Universitas Surabaya (Maret)

PENGARUH SOCIAL MEDIA INTERACTION TERHADAP EMOTIONAL ATTACHMENT, BRAND RELATIONSHIP QUALITY DAN WORD OF MOUTH PADA DJAKARTA WAREHOUSE PROJECT

Wendy Sutanto (Jurusan Manajemen Fakultas Bisnis dan Ekonomika Universitas Surabaya)
Siti Rahayu (Fakultas Bisnis dan Ekonomika Universitas Surabaya)
Fitri Novika Widjaja (Fakultas Bisnis dan Ekonomika Universitas Surabaya)



Article Info

Publish Date
01 Mar 2018

Abstract

The purpose of this research is to describe the effect of interaction between Djakarta Warehouse Music Project music festival with its consumer using social media to emotional attachment of consumer of the music festival, brand relationship quality between consumer and music festival, and word of mouth that willing to share by consumer of Djakarta Warehouse Music Project. Social media used in this research is facebook, youtube, instagram, path and twitter. The target of respondents in this study is the tourists who have attended the Djakarta Warehouse Project festival. The choice of respondents is intended for information or data obtained for research needs in accordance with the reality (objective). The data obtained in this study comes from the primary data is by distributing questionnaires to consumers. The sample specified in this research is 150 respondents. Data processing methods used in this study include using validity test, reliability test, descriptive statistics, research model test, structural model test and hypothesis testing using SPSS 20.0 and Amos v.20.0 This research got result that interaction between Djakarta Warehouse Project and its consumer by using social media can improve emotional attachment and brand relationship quality which finally influence word of mouth from its consumer.

Copyrights © 2018






Journal Info

Abbrev

jimus

Publisher

Subject

Education

Description

CALYPTRA : Jurnal Ilmiah Mahasiswa Universitas Surabaya merupakan kumpulan artikel yang ditulis oleh mahasiswa Universitas Surabaya. ISSN ...