Jurnal Mirai Management
Vol 4, No 2 (2019)

ANALISIS KEPUASAN KONSUMEN BADAN PUSAT STATISTIK (BPS) KABUPATEN MOROWALI

Tovan Tovan (Fakultas Ekonomi, Universitas Tadulako)



Article Info

Publish Date
30 Sep 2020

Abstract

This study aims to provide an overview and analysis of segmentation of data users and their level of satisfaction as well as recommendations on the types and quality of data and statistical information, service variables that need to be improved, anti-corruption behavior that need to be improved, as well as follow-up actions on research results. The scientific approach used is quantitative research and qualitative research with the method of index analysis, percentage, and gap analysis. Respondents in this study were BPS data users during the past 1 (one) year as many as 40 respondents with representation from government agencies, private sector, educational institutions, and others. Preferred data collection through face-to-face interviews or direct visits using a questionnaire. The results of the study found that in general consumers or customers of BPS Morowali were already in a condition that was satisfied with the service, and the quality of data and anti-corruption behavior in the BPS Morowali environment. Keywords: Satisfaction, Service, and Anti-Corruption Behavior

Copyrights © 2019






Journal Info

Abbrev

mirai

Publisher

Subject

Decision Sciences, Operations Research & Management Economics, Econometrics & Finance

Description

Jurnal Mirai Management adalah jurnal berkala ilmiah yang diterbitkan Program Pascasrajan Sekolah Tinggi Ilmu Ekonomi (STIE) AMKOP Makassar terbit perdana sejak tahun 2016. ...