CICES (Cyberpreneurship Innovative and Creative Exact and Social Science)
Vol 4 No 2 (2018): CICES

Pengaruh Penerapan Manajemen Mutu ISO 9001:2008 Dan Kepemimpinan Terhadap Kualitas Pelayanan SMK Negeri 2 Kabupaten Tangerang

Danang Rifai (STMIK Raharja)
Syamsul Fallah (SMKN 2 Kab. Tangerang)
Mira Purwasari (STMIK Raharja)



Article Info

Publish Date
31 Aug 2018

Abstract

This research entitled the influence of the implementation of ISO 9001:2008 quality management on leadership and service quality in SMK Negeri 2 Kabupaten Tangerang. The formulation of this research problem is whether there is influence of the implementation of ISO 9001: 2008 and principal leadership on the quality of service in SMK Negeri 2 Tangerang Regency. While tujuaannya is wanted to know the effect of the implementation of ISO 9001: 2008 and teacher performance on service quality in SMK Negeri 2 Kabupaten Tangerang. This research used survey method with correlation technique, sample size 350 people, student research object, teacher and employee of SMK Negeri 2 Kabupaten Tangerang. The result of this research is that there is a significant effect of quality management of ISO 9001: 2008 and principal leadership together towards the quality of service in SMK Negeri 2 Kabupaten Tangerang. This is evidenced by (sig) of 0.000 <0.05 and Fcount of 62.233. There is a significant effect of quality management of ISO 9001: 2008 on the quality of service in SMK Negeri 2 Kabupaten Tangerang. This is evidenced by the value of Sig = 0.000 <0.05 and tcount = 5.933. There is a significant influence of Headmaster's leadership on the quality of service in SMK Negeri 2 Kabupaten Tangerang. And proved by the value of Sig = 0.001 <0.05 and tcount = 3.396.

Copyrights © 2018






Journal Info

Abbrev

cices

Publisher

Subject

Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

Description

CICES (Cyberpreneurship Innovative and Creative Exact and Social Science) adalah wadah publikasi jurnal ilmiah untuk multidisiplin ilmu seperti Bidang Ilmu Politik, Ekonomi, Manajemen, Sosial, Ideologi, IT, Budaya dan Pendidikan. CICES (Cyberpreneurship Innovative and Creative Exact and Social ...