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Danang Rifai
STMIK Raharja
Computer Science & IT Decision Sciences, Operations Research & Management Economics, Econometrics & Finance Law, Crime, Criminology & Criminal Justice

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Analisa Pengaruh Kemampuan Kerja Pegawai Dan Komunikasi Antar Pribadi Terhadap Kualitas Pelayanan Perusahaan PT. Indosat tbk M. Ifran Sanni; Sendy Zul Friandi; Danang Rifai
CICES (Cyberpreneurship Innovative and Creative Exact and Social Science) Vol 3 No 2 (2017): CICES
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (131.77 KB) | DOI: 10.33050/cices.v3i2.441

Abstract

Answering the challenges of the business world of telecommunications services with the sharpening of competition, Indosat need to do to improve the quality of service. For that we need a sober assessment of the factors that have an influence on the quality of the service itself. Suspected of employees working ability and interpersonal communication can affect the quality of service at the company experiment was conducted with the aim of proving allegations that an employee working ability and interpersonal communication together affect the quality of care in Indosat. From the results of data processing can be in the know that individually and the two independent variables have a relationshipand influence equally strong on the quality of service (r X1 = 0.621 and r x2 = 0.670) Collectively variable Job Skills Employees and Communication Between Personal Associated very strong with quality service on (R = 0.853) and by the coefficient of determination of 72.8% affect test results significantly with T test and F test proved significant at 95% confidence level, it can be concluded that: Alleged ability Employee Work and Inter-Personal Communication together effect on the quality of service at PT Indosat Tbk. Positive and significant effect can be received.
Pengaruh Penerapan Manajemen Mutu ISO 9001:2008 Dan Kepemimpinan Terhadap Kualitas Pelayanan SMK Negeri 2 Kabupaten Tangerang Danang Rifai; Syamsul Fallah; Mira Purwasari
CICES (Cyberpreneurship Innovative and Creative Exact and Social Science) Vol 4 No 2 (2018): CICES
Publisher : UNIVERSITAS RAHARJA

Show Abstract | Download Original | Original Source | Check in Google Scholar | Full PDF (389.892 KB) | DOI: 10.33050/cices.v4i2.516

Abstract

This research entitled the influence of the implementation of ISO 9001:2008 quality management on leadership and service quality in SMK Negeri 2 Kabupaten Tangerang. The formulation of this research problem is whether there is influence of the implementation of ISO 9001: 2008 and principal leadership on the quality of service in SMK Negeri 2 Tangerang Regency. While tujuaannya is wanted to know the effect of the implementation of ISO 9001: 2008 and teacher performance on service quality in SMK Negeri 2 Kabupaten Tangerang. This research used survey method with correlation technique, sample size 350 people, student research object, teacher and employee of SMK Negeri 2 Kabupaten Tangerang. The result of this research is that there is a significant effect of quality management of ISO 9001: 2008 and principal leadership together towards the quality of service in SMK Negeri 2 Kabupaten Tangerang. This is evidenced by (sig) of 0.000 <0.05 and Fcount of 62.233. There is a significant effect of quality management of ISO 9001: 2008 on the quality of service in SMK Negeri 2 Kabupaten Tangerang. This is evidenced by the value of Sig = 0.000 <0.05 and tcount = 5.933. There is a significant influence of Headmaster's leadership on the quality of service in SMK Negeri 2 Kabupaten Tangerang. And proved by the value of Sig = 0.001 <0.05 and tcount = 3.396.
Co-Authors Ifran Sanni Mira Purwasari Sendy Zul Friandi Syamsul Fallah